FAQ’s

How long does a typical photo shoot last?

Our shoots take anywhere from 45 minutes to 2 hours depending on the package and services ordered. If you’re ordering photos only, it is usually an hour. It is important that the photographer is not distracted and the property be ready as additional charges may apply if the shoot takes longer.  

Do you require advance notice to book a photo session for a real estate listing?

We may be able to book a same-day appointment depending on our schedule. Normally, 24 to 48 hours advance notice is recommended.

How long after the shoot can I expect my photos?

We strive for a 24 hour turnaround on our Photography Packages. All of our photos are hand edited by our editors to ensure quality, colour correction and clarity. 

What form of payment is accepted?

We prefer e-transfer, but PayPal, cash, Visa & MasterCard are accepted. Cheques will not be accepted.

What are your payment terms?

Payment is due upon receipt of the invoice. Invoices will be sent just after the photoshoot and must be paid in order to receive your photos. Should your payment not be received, you will NOT receive your photos. Should you have a payment arrangement and fall behind on payments, all tours will be removed from the client dashboard and you will not have access to your current tours until your account is brought up to date.

Do you offer staging services?

Although we would love to help you style/design your home, our photographers unfortunately do not have the skill set required to do so. Although it is home owner responsibility to make their home ready for the photo session, we recommend hiring a professional home stager to do so. Please contact us for a list of our preferred Stagers.

What is your coverage area?

We service York Region and select areas of Simcoe and Durham County. Please take a look at our Service area page for details.

What is your cancellation policy?

You agree to provide at least 24 hours notice, by voice or cell phone text, if you wish to cancel or reschedule a confirmed appointment for a tour photo session (shoot). If such notice is not received, REALPix retains the right to charge a late fee of $50.00 to be paid within 30 days. Cancellation fees may be levied if for any reason our photo shoot can be delayed. (Incorrect lock-box code, agent shows up more than 15min late, access not allowed, property not ready for photo shoot, etc.).

What is your weather policy?

Photo shoots will continue as scheduled. In the case of snowing, we can shoot the interior as the seller has probably put a lot of hard work into getting the home ready for the photo shoot and wants to list it a.s.a.p. Exterior photos will be shot at the earliest day possible or we can reschedule the entire shoot to the next available appointment. If the shooting is done in two days, a traveling fee of $75 will be assessed. If the weather is slightly drizzly, we can shoot as scheduled. We will replace the sky as per our Blue Sky guarantee. We will not shoot if it is raining or snowing heavily.

Can I provide you the property key / lock box number?

No. Someone (owner/tenant or Realtor) needs to be present during the photo shoot.

Can I use the photos in my general marketing? Can I give the photos to my Stager? Homeowner?

No, your photos can only be used in the marketing of the specific home being photographed. Should your homeowner or Stager wish to have a copy of the photos, please have them contact us to purchase a licensing agreement.

Will your photographer move stuff to make sure the property looks good?

If our photographer feels something needs to be moved to get a good shot, they may move it, generally that is limited to a small piece of furniture. Otherwise, our photographers will photograph the property “as-is”, whatever the condition of the property when the photographer arrives. Our photographer will not risk injury to themselves or any other person or animal nor risk damage to any part of the property or contents. Please make sure your client’s home is prepared for the photoshoot PRIOR to our photographer’s arrival.

Will your photographer wait until the house is ready?

No, The photographer will not be required to wait while the property is made photo ready. Your photoshoot is scheduled for a specific time and our photographers have other shoots they need to adhere to. Please ensure your client’s house is ready for the photoshoot PRIOR to the photographer arriving.

Can I clean/stage the rooms as you shoot?

No. Due to our busy schedules and the fact that staging/cleaning rooms will take too much time, please make sure the property is completely ready for the photo-shoot prior to our staff arrival. Additional charges may apply if this policy is not adhered to.

What happens if the house isn’t ready for photographs when the photographer shows up?

You may either reschedule for another appointment (you will be charged the cancellation fee) or have the home shot “as is”. You can discuss that with the photographer at the time.

What is the copyright policy for real estate photography?

As it is the standard of real estate photography industry, the agents purchase a none-exclusive, non-transferable license which is valid for the duration of the listing and as the property is sold or reassigned to other agent, the license expires. We retain the copyrights and real estate agents as the licensee, may not give or sell the images to any other party, including but not limited to builders, stagers, other agents, sellers or buyers. As the agents purchase non-exclusive license, the copyright holder may sell multiple licenses for the same photos.