*All of our packages are based on a 2500sq.ft. house. Please contact us for a quote for a house larger than 2500sq.ft.
Equal sized homes may take different amount of times to photograph based on detail, access and/or obstacles, clutter etc. Prices can very as a result of extra time not scheduled for. Finished basement square footage must be included in total square footage if being photographed. Acreage/additional buildings not included in original square footage need to be scheduled for additional time.

By ordering REALPix products & services, you agree to the following:

PAYMENT

Payment for first time clients of REALPix is due at time of the photography shoot. Payment may be made via credit card, cash or E-transfer. Payment is due upon receipt of the invoice. Invoices will be sent just after the photoshoot and must be paid in order to receive your photos. Should your payment not be received, you will NOT receive your photos. Should you have a payment arrangement and fall behind on payments, all tours will be removed from the client dashboard and you will not have access to your current tours until your account is brought up to date. Prepaid packages are to be paid in full in order to receive discounted rate.
All prices are subject to change without notice.

In the event legal action is necessary to collect on balances due, you agree to reimburse REALPix for all expenses incurred to recover monies due, including attorney’s fees and other legal expenses.

CANCELLATION

You agree to provide at least 24 hours notice, by voice or cell phone text, if you wish to cancel or reschedule a confirmed appointment for a tour photo session (shoot). If such notice is not received, REALPix retains the right to charge a late fee of $50.00 to be paid within 30 days.
Additional fees may be incurred. These include: travel outside of our normal service area, parking fee, late fee, no-show fee, etc. The charges will be billed to client as charged to REALPix.

PHOTOGRAPHY

Clients of REALPix are responsible for the following when the home is to be photographed:
• That the property is available to the photographer at the confirmed time of the appointment.
• That the property is clean, uncluttered and ready for photography.
• That the owners will remove or contain any pets.
• That the photographer will not be at risk of injury, death or inconvenience while photographing the property.

The photographer will photograph the property “as-is”, whatever the condition of the property when the photographer arrives.

The photographer will not risk injury to themselves or any other person or animal nor risk damage to any part of the property or contents.

The photographer will not be required to wait while the property is made photo ready.

The photographer nor REALPix is not responsible for the weather conditions at the property at the time of the appointment.
The photographs will be done using the existing conditions.
If the client requests that photos be redone under different weather conditions, or different time of day, further fees may apply.
If the client, agent or seller is not pleased with the resulting photographs of the property because of the condition of the property, contents or the property not being ready for photos, the property may be reshot, however, reshoot and travel fees will apply.

We strive for a 24 hour turnaround on our Photography & Virtual Tour Packages. All of our photos are hand edited by our editors to ensure quality, colour correction and clarity. The photo guarantee applies for photos being delivered to the client digitally through email. Requests for the photos to be delivered on CD, DVD or other physically recorded hardware falls outside the 24-hour guarantee. If a custom URL is requested for the tour this may delay the link being available by 48+ hours and a time guarantee will not apply. The tour will be hosted for one year from the date posted. The tour and photos will remain hosted and will only be deactivated at your request. Additional charges will apply for tours hosted past one year.

A digital PDF file of the feature sheets (if that is part of your package) will be provided to you within 24 hours of the published photoshoot. Any details, logos or other items that you wish to have added to the feature sheet are required before the appointment time. Should you require additional changes after the final proof, or in the case that you delete the file, additional charges may apply.

It is the responsibility of the client to ensure their email server is able to accept the file sizes and that the senders email address is in their contact list to avoid the message being filtered as junk or spam. The guarantee time will be considered met by the time stamp of the sender’s email from REALPix.

Clients of REALPix agree to accept the photo choices made by the photographer at the time of photography, unless the client specifies photo locations and specifics prior to or during the appointment. These choices are based on the best ability and judgment of the photographer.

It is the policy REALPix not to remove, retouch or in any way modify any structure or content of any property using photo editing software from photographs.
This policy may be waived when applied to structures or contents that are not permanent (for example: garbage cans, temporary signs, paint marks) and will be modified before the property is sold. This is to prevent the end-user from being deceived as to the actual condition of the property. Additional fees may apply to such post-production work.

Should photographs not meet our standards of quality in representing a property, we will reshoot the property at no charge.
If the client, agent or seller request additional photos or services because of weather or seasonal changes, or request substitute or additional photographs be taken, additional fees may apply.

COPYRIGHT

Photo Rights and Usage:
The photographer reserves the right to use photos for future marketing purposes.

All photos produced for the client may be used by that Agent/Homeowner for all marketing associated with the current sale of the property in accordance with local MLS rules.  Please note that the photos will be copyrighted by the photographer.  A license will be granted only to the Agent/Homeowner and their MLS and NOT any other party.  Any usage of the photos by a third party, including but not limited to: agents, architects, builders, stagers, designers, sellers or buyers is prohibited unless approved in writing by REALPix.
This policy excludes the reproduction of the tour only to cd, dvd or memory card to be given to the agent’s seller as a keepsake.
REALPix clients may not upload of otherwise place on REALPix materials or Virtual Tours any material that is copyrighted to another party.

Should your homeowner or Stager wish to have a copy of the photos, please have them contact us to purchase a licensing agreement.

If any material (photographs, music etc.) is in question, it is the responsibility of the client to provide written proof of their copyright ownership otherwise the material will be removed.

Clients agree to absolve REALPix of any responsibility or financial obligation resulting from copyrighted material be placed on REALPix tours.

SECURITY AND PRIVACY

REALPix does not share or sell any client or contact information to anyone.

REALPix and their photographers will not discuss or share details, physical or situational about the home photographed, the clients, the home owners nor inhabitants learned during the photo-shoot with anyone other than the client.

LIMITS OF LIABILITY

REALPix photographs and images are a representation of the property, and we neither determine nor verify the accuracy of the property or contents with regards to colour accuracy, placement, scale, dimension or contents included in the permanent structure of the property. (This accuracy can be difficult or impossible to determine because of differences in light sources, lack of knowledge of the property and contents etc.)
Under any circumstances, REALPix’s liability is limited to the amount paid for the tours, photographs and services by the client for that particular property.

REALPix, any of its agents, employees or contractors are not responsible for delays or failures to provide service, or damages outside of our control (for example: acts of God, floods, fire, road, railway or aircraft traffic conditions, weather conditions, acts of terrorism).

These terms and conditions may be revised from time to time. Please check this document frequently for changes.